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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return:
The item must be unused and in the same condition that you received it
It must be in its original packaging
All parts, accessories, and instruction manuals must be included
You must provide the receipt or proof of purchase
To start a return, please contact us at:
Returns must be approved before being sent back.
Return Address:
1001 Fuller Wiser Road
Euless, Texas 76039
United States
If your return is accepted, we will provide instructions on how and where to send your package.
Items sent back without prior return authorization will not be accepted.
Please inspect your order upon arrival.
If the item is defective, damaged, or if you receive the wrong product, contact us within 48 hours of delivery with photos so we can evaluate the issue and make it right.
We cannot accept returns for:
Used or assembled products
Sale items
Gift cards
Items damaged due to misuse
If you are unsure whether your item qualifies for return, please contact us.
To exchange an item, please return the original item following our return process. Once the return is approved, you may place a new order for the replacement item.
Once we receive and inspect your return, we will notify you if the refund has been approved.
If approved:
Refunds will be issued to your original payment method
Please allow 5–10 business days for your bank or credit card provider to process the refund
If more than 15 business days have passed since your return was approved, please contact us at: