Refund policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return:

The item must be unused and in the same condition that you received it
It must be in its original packaging
All parts, accessories, and instruction manuals must be included
You must provide the receipt or proof of purchase

To start a return, please contact us at:

📧 support@prowiseprime.com

Returns must be approved before being sent back.

Return Address:
1001 Fuller Wiser Road
Euless, Texas 76039
United States

If your return is accepted, we will provide instructions on how and where to send your package.

Items sent back without prior return authorization will not be accepted.

Damages and Issues

Please inspect your order upon arrival.

If the item is defective, damaged, or if you receive the wrong product, contact us within 48 hours of delivery with photos so we can evaluate the issue and make it right.

Non-Returnable Items

We cannot accept returns for:

Used or assembled products
Sale items
Gift cards
Items damaged due to misuse

If you are unsure whether your item qualifies for return, please contact us.

Exchanges

To exchange an item, please return the original item following our return process. Once the return is approved, you may place a new order for the replacement item.