Shipping policy

Shipping Policy

Thank you for shopping with ProWise Prime.

We are committed to delivering your STEM kits safely and efficiently.

Processing Time

All orders are processed within 1–2 business days (Monday–Friday, excluding holidays).

Orders placed on weekends or holidays will be processed on the next business day.

You will receive a confirmation email once your order has been shipped.

Shipping Time (United States)

Standard shipping typically takes 3–7 business days, depending on your location.

Please note that delivery times are estimates and may vary due to:

  • Carrier delays

  • Weather conditions

  • High shipping volumes

  • Events beyond our control 

Shipping Area

We currently ship within the United States only. 

Tracking Information

Once your order ships, you will receive a tracking number via email so you can monitor delivery progress. 

Incorrect Address

Please ensure your shipping address is correct at checkout.

We are not responsible for orders shipped to incorrectly entered addresses.

If an order is returned due to incorrect address information, additional shipping charges may apply. 

Lost or Delayed Packages

If your package appears lost or significantly delayed:

Contact Us

For any shipping-related questions, please contact:

📧 support@prowiseprime.com
🌐 www.prowiseprime.com